Supervisory Management & Program Analyst

The employee will serve as the Supervisory Management and Program Analyst (Chief of Staff), located in the Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.

Major duties include but are not limited to: Serve as the Chief of Staff for the Veterans Crisis Line (VCL). Provides senior level support to the Executive Director, VCL by maintaining oversight and guidance to projects of high importance within VCL. Collaborates with senior officials across VCL, Office of Suicide Prevention (OSP), and other Veteran Affairs (VA) offices. Provides expert advice and guidance to the Executive Director in leading and managing an open, flexible, and evolving organization including establishing a sophisticated organization model that identifies and rewards creative ideas that contribute to the overall success of the VCL. Solicits mature innovations from industry to improve performance; and fosters an open organizational culture that is focused on continuous learning and improving service and performance. Exercises a broad range of managerial concepts and techniques as well as independence of action in accomplishing the duties of planning, overseeing, and coordinating actions by staff in geographically dispersed locations working on various program issues. Oversees subordinate sections with responsibility for staff communications, employee whole health, and administrative/programmatic workflows for the entire organization. Work Schedule: Tour of Duty is typically Administrative Hours. Tour is subject to change based on program needs. Compressed/Flexible Work Schedule: Not available. Remote: This is remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements. Position Description/PD#: Supervisory Management & Program Analyst/PD652410 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not required Financial Disclosure Report: Not required This is not a bargaining unit position

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/18/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-13) in the normal line of progression for the occupation in the organization. In order to meet the minimum qualifications for this position, you must meet the following specialized experience: Experience building and maintaining effective working relationships with senior executives and senior managers. Experience evaluating program effectiveness. Experience leading subordinate supervisors and administrative staff. Experience providing expert advice and guidance to a senior executive. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.